GENERAL QUESTIONS
- HOW CAN I REACH OUT TO CUSTOMER SERVICE REGARDING MY ORDER?
- HOW LONG DOES IT TAKE FOR CUSTOMER SERVICE TO RESPOND TO MY INQUIRIES?
- WHAT IS YOUR PRIVACY POLICY?
- HOW CAN I UNSUBSCRIBE FROM YOUR MARKETING EMAILS?
- CAN I RECEIVE A DONATION FROM LIONSGATE SHOP FOR MY CHARITABLE EVENT?
- WHAT IS A BUSINESS DAY?
ORDERING INFORMATION
- WHAT IS THE ORDERING PROCESS FOR YOUR STORE?
- WHY ARE THERE DIFFERENT TIME FRAMES FOR PROCESSING AND SHIPPING?
- HOW CAN I PLACE MY ORDER?
- I WANT TO PURCHASE AN ITEM THAT IS OUT OF STOCK. CAN THIS BE DONE?
- WHY WAS MY ORDER CANCELED?
- I GOT A BACK-IN-STOCK EMAIL, BUT THE ITEM SOLD OUT AGAIN. CAN I STILL BUY IT?
PAYMENT INFORMATION
CANCELLATIONS AND CHANGES
- CAN I ADD ANOTHER ITEM TO MY ORDER AFTER IT’S BEEN PLACED?
- I ORDERED THE WRONG SIZE, COLOR, OR QUANTITY. CAN YOU UPDATE MY ORDER?
- HOW CAN I UPDATE MY ADDRESS IF A SHIPPING LABEL HAS BEEN CREATED?
- CAN I CHANGE THE ADDRESS ON MY ORDER AFTER IT’S BEEN SUBMITTED?
- I JUST PLACED MY ORDER, CAN I CANCEL IT?
SHIPPING, TRACKING AND DELIVERY
- WHEN WILL I RECEIVE MY ITEM?
- MY ORDER SAYS IT HAS SHIPPED, BUT THE TRACKING INFORMATION HASN’T UPDATED.
- MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I DIDN’T RECEIVE IT. WHAT SHOULD I DO?
- WHAT SHOULD I DO IF MY ORDER IS BEING RETURNED TO SENDER?
- I DID NOT RECEIVE ALL OF THE ITEMS IN MY ORDER!
- WHAT IS YOUR GENERAL SHIPPING POLICY?
RETURNS
- THE ITEM I PURCHASED ARRIVED DAMAGED. WHAT CAN I DO?
- I RECEIVED THE WRONG ITEM, WHAT CAN I DO?
- CAN I EXCHANGE ITEMS IN MY ORDER?
- CAN I USE MY OWN SHIPPING LABEL FOR A RETURN?
- I DON’T HAVE A PRINTER. HOW CAN I PRINT MY RETURN LABEL?
- DO I HAVE TO PAY FOR THE RETURN SHIPPING LABEL?
COUPON CODES AND DISCOUNTS
- DOES YOUR STORE OFFER GIFT CARDS?
- HOW CAN I APPLY A COUPON OR DISCOUNT CODE TO MY ORDER?
- CAN I ADD A DISCOUNT CODE AFTER PLACING MY ORDER?
- CAN I USE MULTIPLE DISCOUNT CODES IN MY ORDER?
- MY COUPON CODE DIDN’T APPLY TO ALL OF MY ORDER!
- MY ORDER SHOULD QUALIFY FOR FREE SHIPPING — WHY WAS I CHARGED?